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How to improve dining room service by richard saporito – restaurant management

Minggu, November 2nd 2014. | Aula Hotel Ciwidey, Hotel di Ciwidey

How To Improve Dining Room Service by Richard Saporito – Restaurant Management

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Well, consider these statistics from the White House Office of Consumer Affairs in Washington, DC…


For every complaint you’re aware of, there are 26 additional customers who have unresolved problems or complaints…


A dissatisfied customer will tell 9 to 15 people about their displeasure and sometimes they will tell as many as 20.


Up to 96% of customers would do business with you again if they felt you acted quickly and to their satisfaction and many said they would refer other people.


Businesses that provide extraordinary customer service can improve their profitability, increase market share and will have customers who are willing to pay more for their products and services simply because of the extraordinary service they receive.


Most do it because they want to escape the “realities” of their everyday life.  They want to escape the labors associated with cooking at home…


Improving the customer service in your restaurant will help you make more money and experience more growth. It can also help you save a significant amount of money in advertising costs as your customers will become your most effective form of advertising.


“This book has a lot of great organizational tips helping us to elevate our dining room customer service. Sales increased dramatically!”


There is absolutely no downside to improving your dining room service so I’m guessing you have only two questions for me… How can I help you improve your dining room service? AND… How much is this going to cost? Well, I’ve taken my 30-plus years…

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